Privacy Policy

Who this involves

There are two kinds of people in this product, and the answers differ for each:

• Customers — people who design a building, request a price, or message a dealer's Page. Metal Dealer Pro handles this information on behalf of the dealer you contacted. That dealer decides how they use it to follow up with you.
• Dealers — businesses with a Metal Dealer Pro account. We handle their account and pricing information directly.

What we collect

When you request a quote — your first and last name, phone number, email address, the building you configured (dimensions, roof style, colors, doors and windows, site details), and the price we calculated.

When you message a dealer's Facebook Page — the content of your messages and the replies sent back, the page-scoped ID Meta assigns you, and your name and profile picture, so the dealer can tell who they are talking to and answer you by name. That page-scoped ID is specific to that one Page. We do not request your friends list, your posts, or anything else on your profile.

When you message a dealer's website — the same message content, keyed to a browser session rather than a Facebook ID.

When you text a dealer or a Metal Dealer Pro quote line — your mobile number, the content of your messages and the replies sent back. Dealer staff who use a quote line also give us the mobile number they register and the time they confirmed it.

Dealer accounts — business name, contact email and phone, Facebook Page connection, and the pricing rules the dealer configures. A dealer who sets up a texting number also gives us their legal business name, address and EIN, which carriers require to register it.

Technical — ordinary server logs, and error reports when something breaks, so it can be fixed.

We do not collect payment card details, government identifiers, or precise location, and we do not use tracking cookies for advertising.

Why we collect it

• To calculate a price for the building you described and show it to you.
• To reply to your questions, which involves sending the text of your message to an AI provider that drafts the response.
• To tell the dealer you contacted them, by text message and email, so a person can follow up.
• To keep the conversation coherent — remembering what you already told us so you are not asked the same question twice.
• To operate, debug and improve the service.

We do not sell personal information, and we do not use customer messages to train AI models.

Who it reaches

The dealer you contacted. That is the point of the product — your enquiry and contact details go to them so they can quote and follow up.

Service providers who process data so the product can work. Each receives only what its job requires:

• Vercel — hosting and delivery of the application.
• Neon — the database where quotes and conversations are stored.
• Anthropic — the AI provider that drafts replies. Message text is sent to it to generate a response.
• Meta Platforms — delivery of messages to and from Facebook Messenger.
• Telnyx — sending and receiving text messages: quote replies, verification codes, and alerts to dealers.
• Resend — the emails that alert a dealer to a new lead.
• Rollbar — error monitoring.

We may also disclose information if the law requires it, or to protect the rights and safety of users and the public.

Text messages (SMS)

If you text a dealer's number or a Metal Dealer Pro quote line, we reply with building prices, pictures and links about the building you asked about. Dealer staff who register a mobile number receive a one-time verification code and replies to the quote requests they send. Message frequency varies. Msg & data rates may apply. Reply STOP to stop receiving messages, or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. The processors listed above handle message content only to deliver the service.

How long we keep it

Quotes and conversations are kept while the dealer's account is active, because a dealer needs to be able to find a customer who wrote to them months ago. If a dealer closes their account, their customer records are deleted within 90 days. You can ask for your own information to be deleted sooner — see below.

Your choices

You can ask us to:

• Tell you what information we hold about you.
• Correct it if it is wrong.
• Delete it.
• Stop the assistant from replying to you — say so in the conversation, or simply stop messaging, and a person can take over.

Email mitch@metaldealerpro.com and we will respond within 30 days. Detailed deletion instructions are on the data deletion page.

Depending on where you live you may have additional rights under laws such as the GDPR or the CCPA, including the right to object to processing or to lodge a complaint with a regulator. We honor those requests regardless of where you are.

Security

Connections are encrypted in transit. Credentials such as Facebook Page access tokens are encrypted at rest rather than stored in readable form, and webhook requests are cryptographically verified before they are acted on. No system is perfectly secure, but we treat customer messages and dealer credentials as the two things most worth protecting.

Children

Metal Dealer Pro is a tool for buying commercial and residential steel structures. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, email us and we will delete it.

Changes

If this policy changes materially, the date at the top of this page changes and the updated version is posted here before the change takes effect.

Contact

Questions, requests, or complaints: mitch@metaldealerpro.com.